Answering the phones for a busy transportation company that still insists on personal service leads to some very interesting--and often mind-blowing--conversations. Let's take a call I got yesterday for example.
The lady calling in for information sounded elderly and had a very strong Asian accent. Now I am pretty good at deciphering most questions asked of me, but Asian accents absolutely defeat me! I put her on hold and tried to pass her off to our office manager, since she has more experience in that department, but I guess the woman thought I had hung up on her and called right back, and yes, I answered the phone... So. I finally figure out where she is going to and then she asks me what time the bus gets to where she is. I pause, and then I asked her the $100,000 question---"Where are you?" Her response? Are you ready for this? Drum roll please:
"Well, don't you know?"
I was flabbergasted! "Uh, NO!" "Oh, well, thank you very much" and she hung up!! I laughed so hard I cried! So sorry, I forgot to hook up my GPS system to the phone this morning! DON'T I KNOW?!!! Oh lordy, that was a good one! But it is par for the course. I think I am going to start keeping track of all the calls I get that are borderline stupid, inane, or just plain infuriating. Well, that would be about 99.8% of the calls, actually, so maybe just the really stupid ones. I figure if I start writing them down now, by the end of my light duty I should have enough material for a stand up routine! I could then quit my daytime job and become a stand up comic. No, wait a minute, that wouldn't work because how would I come up with new material if I didn't drive the buses anymore? Hmmm. So I will drive bus by day, and moonlight as a comic at night. Like I said, you can't make this stuff up!! Unbelievable....